Betpanda Casino - Player's refund request denied by the casino.

Allowing users from banned countries to join. Play. And deposit.

And refuse a refund

Dear Bko1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betpanda Casino.

I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Tomas

Yes. Well they allowed me to deposit and play. And technically if I had won and wanted to have withdraw. They would have denied my withdrawal

I apologize for the late response.

I am sorry but we cannot assist you with this hypothetical situation.

Have you lost the funds that you deposited in the casino, or are they untouched in your casino account?

I'll await your response.

Dear Bko1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.