The player from Portugal reports issues with withdrawing large sums of cryptocurrency, claiming over 600 LTC is held on their account and an additional 300 LTC on a similar site, Cryptorino. KYC has already been completed, but both the player and a friend have blocked accounts and significant deposits exceeding 20K-30K EUR are still being held.
Betpanda Casino - Player’s account has been closed and funds confiscated.
Amount: Ł600
Betpanda Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
5d 20h 42m 25s
Case summary
2 days ago
Public
Public
6 days ago
Took over 600 LTC from me on this account, another similar site Cryptorino also took around 300 LTC.
ALSO did same to my friend Manuel for over 900 LTC (blocked account) - he already has a report open.
Estimated amount: 100K EUR give or take. Cannot log in to give the exact figures.
KYC has been given from us both already,
They are also holding large amount of deposits that well exceed 20K-30K EUR from us.
All the other sites have paid us out such as TGCasino or BCGame, we recommend those instead.
No multi account has taken place we literally provide proof of ourselves instantly, lol,
Please redact some proof documents,
If they resolve it, I would recommend.
Public
Public
4 days ago
Dear brokwcee4mee,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that someone from your household or using the same IP address or device has also created an account at this casino?
- Have you made any successful withdrawals before?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Casino Guru is examining the case
Dominika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
