Betpanda Casino - Player’s account has been blocked.

Scammed me for well over 10 ETH (blocked account)

ALSO scammed my friend Lourenco for over 900 LTC (blocked account) (his report coming up shortly with his own evidence)

Estimated amount: 100K EUR give or take. Cannot log in to give the exact figures currently although I have records.

They are also seizing and holding a large amount of deposits that well exceed 20K-30K EUR.

Blocked and locked our accounts.

KYC has been provided from both of us. They are ignoring the emails. Please note this.

All the other sites have paid us out such as TGCasino or BCGame, so I would recommend you go to them instead, as its not the bets or us thats the issue, it's Betpanda.

Zero Fraud has taken place (multi account), no evidence is there to suggest that. We proved our KYC within 2 days.

Regardless this site even allows multi account in the ToS, if you prove you are separate people, which we have done so. However this doesn't even apply to our situation.

Please redact some proof documents provided as they are sensitive, thank you CasinoGuru

Imagine winning those games (they were so close) and now having to win against one of the gambling sites too. Avoid this one, there are other good ones we had no issue with.

If they resolve it, I would recommend. 

Dear blahblaaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that the casino accused you of opening multiple accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I believe slots were played yes at some point I also played live casino,

No I did not play with a bonus, which makes it even more ridiculous because they are holding a large amount of deposits.

The casino accused me of 'fraud' (I can only assume because they think me an Lourenco are the same person)

However even after identifying ourselves extensively via KYC after 2 days from being blocked we haven't heard back and it remains a distressing situation.

Also please note the site literally allows this situation of multi user in same household, not that we even did that, I am just saying it makes the situation even more bad,

Lourenco will be making his post about this soon too.

Thank you very much for your reply, blahblaaaa. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I forwarded that all to you at your email.