The player from Germany filed a complaint about a delayed withdrawal at BetPanda.io, which had not been processed despite claims of instant withdrawals. The player was informed that the delay was due to a "security check," which was not the first occurrence. The issue was resolved after the player confirmed that the matter had been addressed satisfactorily.
Betpanda Casino - Player experiences delayed withdrawal process.
Amount: €1,400
Betpanda Casino
Safety Index:Above averageSafety Index
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6.5
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
2 weeks ago
I am writing to file a complaint regarding the delayed withdrawal process at BetPanda.io. Despite the casino's advertised claim of instant withdrawals, my withdrawal request, made on [specific date/time], has not yet been processed or received. This delay has now exceeded 24 hours
.
When I contacted support, they informed me that the delay was due to a "security check." This is not the first time I have encountered such delays with withdrawals on this platform.
Additionally, the delay is causing me significant inconvenience as I am losing opportunities in an ongoing tournament due to lack of funds. I believe this situation violates the casino’s advertised promises and creates an unfair disadvantage for players relying on timely access to their funds.
Requested Resolution:
Immediate processing and completion of my withdrawal.
I expect the casino to resolve this issue promptly and honor their commitment to instant withdrawals.
Thank you for your assistance.
Public
Public
2 weeks ago
Dear talalm988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Do I understand correctly that you've made successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
2 weeks ago
Dear talalm988,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristin
Casino.Guru
