The player from the Netherlands submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
BetNFlix Casino - Withdrawal of player's winnings has been delayed.
Amount: €6,000
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Casino Withdrawal Verification
Translate this grammatically into English: Hey, after winnings 6000 euros, I aimed to withdraw 1000 euros, as this casino allows a daily withdrawal of up to 1000 euros. As customary, I was required to verify my identity, which, after 10 rejections, I did. I promptly withdrew 1000 euros. After two days, I received another rejection. This required me to take a selfie with a piece of paper bearing my name, birth date, and the casino's name. I complied, and then tried to withdraw another 1000 euros. The most recent withdrawal attempt was on July 15th, and it's still pending.
ChatGPT
Hey, after winning 6000 euros, I intended to withdraw 1000 euros, as this casino promotes a daily withdrawal limit of 1000 euros. As is typical, I was asked to verify my identity, which, despite 10 rejections, I successfully did. I then promptly initiated a withdrawal of 1000 euros. However, two days later, I faced another rejection requiring me to take a selfie holding a piece of paper displaying my name, birth date, and the casino's name. I promptly complied and attempted another 1000 euro withdrawal. This last withdrawal occurred on July 15th and remains pending.
They claim Dutch players are not permitted, yet how was I able to successfully carry out the verification process? I also found that my personal information lists my country as Austria rather than the Netherlands, which was my original selection. Consequently, I asked customer support to correct this issue, only to be informed that the matter was a technical glitch that they had previously encountered.
Automatic translation:
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1 year ago
Dear ugcn,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Thank you for your reply, ugcn. Could you please advise when exactly you received this withdrawal? Do you currently have any pending withdrawals? If possible, please post here a screenshot of your withdrawal history.
