BetNFlix Casino - Withdrawal of player's winnings has been delayed.

Casino Withdrawal Verification

Vertaal dit gramaticaal in engels: hey, nadat ik 6000 euro had gewonnen wou ik 1000 euro opnemen omdat namelijk je op deze casino 1000 euro op een dag kan opnemen. Zoals gewoonlijk moest ik verifiëren dat deed ik ook na 10 keer rejected was het gelukt en toen heb ik direct een opname gedaan van 1000 euro. Na 2 dagen kreeg ik weer een afkeur en moest ik een selfie maken met een papier en daarop geschreven me naam en geboortedatum en de naam van de casino. Ik had het direct gedaan en dan weer een opname geprobeert van 1000 euro. Dit laaste opname was 15e van Julie ik wacht nog steeds en staat het op pending.

ChatGPT

Hey, after I had won 6000 euros, I wanted to withdraw 1000 euros because on this casino, you can withdraw 1000 euros in a day. As usual, I had to verify my identity, which I did. After 10 attempts, it was finally successful, and then I immediately made a withdrawal of 1000 euros. After 2 days, I received another rejection and was asked to take a selfie with a paper containing my name, date of birth, and the name of the casino written on it. I did it right away and then attempted another withdrawal of 1000 euros. This last withdrawal was on the 15th of July, and I'm still waiting as it is currently pending.

They say that Dutch players are not allowed to play, but how can I successfully verify then? Also, I noticed in my personal info that my country is listed as Austria instead of the Netherlands, which is what I had set it to. So, I asked the support if they could change it, and they said it was a technical issue and that they have seen it happen before.

Dear ugcn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ugcn,

Have you received your withdrawal from the casino yet?

Dear Kristina

I got the first withdrawal of 1000 euro

😀

Thank you for your reply, ugcn. Could you please advise when exactly you received this withdrawal? Do you currently have any pending withdrawals? If possible, please post here a screenshot of your withdrawal history. 

Dear ugcn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.