The player's unable to withdraw his balance due an active bonus. The complaint was closed as the player received his money.
BetNFlix Casino - The player's unable to withdraw his balance.
Amount: €500
BetNFlix Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
BetNFlix Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I play with bonus money, which is not true...this seems to be my bonusbet from the same casino supplier, where 800e is also stuck...I'll come back to that later.
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Public
Public
1 year ago
Hello Mikko78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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Sensitive attachment
1 year ago
Translation
it was something. the account hasn't been confirmed yet. I sent a few documents today, 8/5, I haven't heard anything from the Casino, at least not yet. I tried live chat. to talk. they didn't even want to try to translate the Finnish language... it's just as difficult as with bonusbet...
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