The player's unable to withdraw his balance due an active bonus. The complaint was closed as the player received his money.
I play with bonus money, which is not true...this seems to be my bonusbet from the same casino supplier, where 800e is also stuck...I'll come back to that later.
Hello Mikko78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick