The player's unable to withdraw his balance due an active bonus. The complaint was closed as the player received his money.
BetNFlix Casino - The player's unable to withdraw his balance.
Amount: €500
BetNFlix Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I play with bonus money, which is not true...this seems to be my bonusbet from the same casino supplier, where 800e is also stuck...I'll come back to that later.
Automatic translation:
Public
Public
11 months ago
Hello Mikko78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Sensitive attachment
Sensitive attachment
11 months ago
Translation
it was something. the account hasn't been confirmed yet. I sent a few documents today, 8/5, I haven't heard anything from the Casino, at least not yet. I tried live chat. to talk. they didn't even want to try to translate the Finnish language... it's just as difficult as with bonusbet...
Automatic translation:
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