The player's unable to withdraw his balance due an active bonus. The complaint was closed as the player received his money.
I play with bonus money, which is not true...this seems to be my bonusbet from the same casino supplier, where 800e is also stuck...I'll come back to that later.
Minä mukamas pelaan bonus rahalla mikä ei pidä paikkansa...tämä taitaa olla saman casino toimittajan mun bonusbet missä on myös jumissa 800e ...palaan siihenkin vielä myöhemmin.et näin.
Hello Mikko78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Hello Mikko78,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetNFlix Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please send a screenshot of your bonus history? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Thank you Mikko78 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Thank you Mikko78 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.