BetNFlix Casino - Player's struggling to withdraw his winnings.

The casino in question does not want to pay winnings

I have submitted all the requested documents which have been accepted

There will be additional unreasonable requests that have nothing to do with home affairs

Dear Jussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify whether you are unable to request a withdrawal at all or you have requested a withdrawal but it is pending in your account without being processed?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

First withdrawal

No previous withdrawal attempts

They asked for more completely useless documents

No bonus money

How does the betnflix casino in question take 2 days for verification and 3 days for bank transfers after a withdrawal request, even though it uses the trustly transfer system, with which transfers can be made in 1 min

Deliberately harassing the customer and asking for the most imaginative additional documents so that you don't have to pay profits

Jussi

Thank you for your reply, Jussi. Could you please advise when exactly you requested this withdrawal? What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Jussi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Moro

I tried withdrawals on many days already 1.5 months ago

Max 1000 e per day and 7000 per month

I didn't get a dime and I got tired of that game and played the money back

But I hope that other players will not get the information and will not lose their money to that casino for nothing

They don't pay profits ..that's a fact

At other casinos, bank identification is enough or trustly and zimbler transfer service for authentication

Nothing for this

You probably should have stood on your head and played the accordion with your toes next ..🤣🤣

Jussi

Sadly, since you have lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.