BetNFlix Casino - Player’s struggling to complete account verification.

I tried to withdraw 100e through trustly, which is not bonus money. I don't agree to send a complaint but verify your account, but I don't know where I can verify it.

Dear kakekulmalahti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the FAQ section on the casino's website and I found this:

"How can I verify my account?

As soon as you have created your account, it’s always a good idea to complete verification. This is done by going to your account setting, then document section, where you simply follow the instructions and upload the documents required. Once uploaded, your documents will be reviewed by our team, once your documents have been verified you will be notified.

Verifying your account early on will help you avoid this step once you would like to withdraw funds and ensure a smoother experience.

If you have any questions at all, please contact our customer support team via live chat or email.

In order to be able to verify your account, you will need to upload the following documents:

A proof of identity which can be one of the following:

• National ID

• Passport

• Driver Licence

..."

Please note that the article contains a lot more information and I strongly recommend that you read it and provide all the necessary documents following the casino's instructions. Also, I suggest that you contact the casino's support if you come across any issues during the verification, as they are more qualified to assist you.

I hope this helps.

Best regards,

Kristina

Dear kakekulmalahti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.