BetMonsta Casino - Player's withdrawal request remains unanswered.

42 days waiting for a withdrawal.

I sent several emails, and they haven't responded to me for a month.

Hello denilson781,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetMonsta Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I don't remember if I did the verification, but it wasn't requested, they just asked me to wait for the deposit to be processed.

I didn't accumulate any winnings on any deposit, I lost the first two deposits, and I'm withdrawing what was left of the third, I only used the first one but I canceled the bonus minutes after depositing.

the last time I spoke to the casino was 09/29/2023, and the last time they responded to me was 09/17/2023.

apparently the casino is down, since yesterday I noticed the problem

Thank you denilson781 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi denilson781,

I've just reviewed your case and am sorry to hear about this issue with the withdrawal of your winnings. I will try to help you by contacting the casino. We'll see what can be done when it replies.

Dear BetMonsta Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Could you specify the reasons for delaying the player's withdrawal request?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Good day - we will contact the player directly and resolve this, before end of the week. He will be paid this week.

Dear BetMonsta Community,

We're making exciting updates to enhance your betting experience! BetMonsta.com will be temporarily unavailable for improvements. Our dedicated team is working hard to bring you a better platform. Thank you for your patience.

We'll be back soon with a better BetMonsta.com! Please contact us via mailto:support@betmonsta.com

Best regards,

The BetMonsta Team

Thank you for the response, BetMonsta Team.

Dear denilson781, could you please keep us updated about your communication with the casino? Based on their reply, you will be contacted, so I'd appreciate it if you could share here what information the casino will provide to you.

Regards,

Natalia

Today, 10/17/2023, I still haven't been paid.

Denilson781 we are having to process this manually. Please be patient. We have you email as details

Have there been any updates to this date, denilson781?

only 10/10/2023, when I received an email confirming the withdrawal plan, but since then I have not received any further emails.

Dear BetMonsta casino, would you please let us know when the payout is to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Unfortunately, the casino has stopped responding to our messages. Consequently, we are unable to investigate further and have no choice but to close this complaint, although it seemed that the casino showed some willingness to cooperate.

The casino can reopen this complaint at any time as soon as there are any updates on the case.

Dear denilson781, if there's any new information from your side, please let us know as well (my email is natalia.b@casino.guru).

Regards,

Natalia