The player from the United Kingdom had deposited funds into accounts opened by his partner, unaware of the amount. Shortly after making a deposit at 888sport, the account had been suspended due to responsible gaming concerns. He had deposited a total of £2000 across the accounts. The player was on Gamstop, and was aware that it was his lack of self-control that had led to the issue. He had questioned whether the casino would return the deposited money if the account was closed. We had explained that the casino was not obligated to refund the money due to the breach of terms. The complaint had been subsequently rejected due to these reasons.
BetMGM Casino UK - Player's account suspended due to responsible gaming issues.
Amount: £1,600
BetMGM Casino UK
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
Public
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11 months ago
I am on Gamstop. My partner, Julie Sp*** opened an account and with permission (no knowledge of amount) i used my Apple pay to deposit £1600. When i deposited another 400 in 888sport (also an account Julie opened) they allowed the deposit and then stopped the account about half an hour later. They now have suspended the account due to responsible gaming issues.
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11 months ago
Hello fozzybear0381,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetMGM Casino UK. Please allow me to ask you a few more question before we would move forward.
Could you please advise why did you partner used your payment method to deposit into the casino? When was the last time you spoke to the casino and what was it about?
Please note that using a 3rd party payment (any other than your own) is strictly against every single online casino's condition and they had the right to close any account related to you and her as well.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Okay so my partner has opened the account with MGM BET. I deposited money into this account, 1600 in total. i am on Gamstop and i know it’s my fault (no self control) but i would assume that depositing money to an account which is not from the account holders accounts and the person depositing is on Gamstop would not be allowed. if i had won would they have paid out?
i understand that this is my fault and if nothing else’s it could stop this happening to someone else.
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11 months ago
You say that:
Please note that using a 3rd party payment (any other than your own) is strictly against every single online casino's condition and they had the right to close any account related to you and her as well.
If they close the account do they return deposited money?
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11 months ago
Hello fozzybear0381,
The owner of the payment may try to request a refund from the casino but it is up to them if they refund it or not as by breaching the casino terms, they are not obligate to.
Is there anything else we can assist you with?
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11 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
