Betmaster Casino - Player’s struggling to withdraw winnings.

ΔΕΝ ΔΕΧΤΗΚΑΝ ΤΗΝ ΑΝΑΛΗΨΗ ΜΕ VISA ΜΕ ΑΝΑΓΚΑΣΑΝ ΔΗΘΕΝ ΝΑ ΚΑΝΩ ΕΛΑΧΙΣΤΗ ΚΑΤΑΘΕΣΗ ΜΕ MASTERCARD ΩΣΤΕ ΝΑ ΚΑΝΩ ΑΝΑΛΗΨΗ ΑΠΟ MASTERCARD ΜΟΥ ΕΣΒΥΣΑΝ KAI ΤΗΝ MASTERCARD ΚΑΙ ΣΤΟ ΤΕΛΟΣ ΓΙΑ ΤΗΝ ΚΟΡΟΙΔΙΑ ΤΑ ΕΠΕΞΑ ΟΛΑ ΦΥΣΙΚΑ ΚΑΙ ΤΑ ΕΧΑΣΑ ΚΑΙ Η ΑΠΑΝΤΗΣΗ ΤΟΥΣ ΗΤΑΝ ΟΤΙ ΕΝΩ ΣΤΗΝ ΑΡΧΗ ΕΙΧΕ ΠΡΟΒΛΗΜΑ Η VISA ΞΑΦΝΙΚΑ ΑΦΟΥ ΤΑ ΕΧΑΣΑ ΗΤΑΝ ΔΙΑΘΕΣΙΜΗ Η ΑΝΑΛΗΨΗ ΜΕ VISA ΚΑΙ ΦΥΣΙΚΑ ΕΙΝΑΙ ΔΙΚΗ ΜΟΥ Η ΕΥΘΥΝΗ ΠΟΥ ΕΧΑΣΑ.

Dear nikolas88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that you have lost all your funds in the meantime?

Thank you in advance for your reply.

Best regards,

Kristina

ΤΟ ΠΡΟΒΛΗΜΑ ΤΑΚΤΟΠΟΙΗΘΗΚΕ.

Do I understand correctly that the issue has been resolved? Do I have your permission to close this complaint?

Dear nikolas88,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.