BetItAll Casino - Player’s account is closed and seeks refund.

BetItAll is lowering the RTP which is basically theft. They closed my account so I am not able to send you the best history but I have on record the sessions from Mental, No Limit. There should be 3-4 more sessions on the game but I don't have it, anyway, all of these sessions were losing ones, mostly dead spins:

149.98-149.98-81.92-60-193.87-79.84-214.28-29.89-1195.88-29.88-43.76-289.77-235.06-24.96-65.10.

I asked ... to do an investigation of their RTP, this is the request: ...

The results showed that BetItAll manipulates the RTP and now they are blacklisted: ...

This casino will never send a bet history report because it will reveal the truth. Their system is showing a limited number of game transactions so a lot of it will stay hidden, I've noticed that the mid-session bets are not even in the history. I have also tried to ask them to send it but they reply with "Can I assist with anything else?"

So Jaro with all this proof, is CasinoGuru able to navigate a refund of the stolen money?

Dear drgabber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Research from arbitrary websites is not considered relevant. If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint. 

Best regards, 

Dominika

Hello,

You can request the bet history from casino. Just request the sessions from Mental, you can calculate easily the RTP through it. I am in touch with the licence company in Curacao as well and I will do my best to revoke their license.

Dear drgabber, have you requested the bet history from the casino? If you don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Hello,

The casino is not sending me the history, can you request it on my behalf?

Dear drgabber, unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. If you collect any supporting evidence, you can reopen this complaint at any time.