After self-excluding themselves from www.pledoo.com due to gambling addiction, the player from Germany found they could still register and gamble at www.betitall.com, a sister casino under the same company. They lost €528 and are now seeking a refund due to violation of player protection. After a closer examination, we ended up rejecting this complaint as unjustified.
BetItAll Casino - Player requests a refund after self-exclusion breach.
Amount: €528
BetItAll Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
9 months ago
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