Betinia Casino SE - Player's withdrawal cancelled by the casino.

Hello,

I’m reaching out to you in the hope that you can help me with a situation that has arisen with Betinia. I recently received a message from the gaming platform where I have an account, in which they informed me that my withdrawal was cancelled because it was requested via a payment method that does not match the one used for the most recent deposit. This is despite the fact that I attempted to make the withdrawal through the same payment method (Zimpler) that I used for my previous deposit. In an effort to resolve the issue, I have now made a new deposit using Swish and requested the withdrawal via Swish. I’m currently still awaiting the funds.

Hello pedramafsharpour8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betinia Casino SE. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear pedramafsharpour8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint as the player contacted us that he was paid out by the casino. The complaint will be now marked as resolved.