The player from Argentina has been waiting for his withdrawal for 2 weeks. The player received his winnings.
BetGold Casino - Player’s withdrawal has been delayed.
Amount: $1,513
BetGold Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Dear, I have a problem with this Casino again. A month ago it took exactly 27 days for me to withdraw funds. They have apologized and swore they would never be late again. Here they have lied to me. Since 11/23 I am waiting for a refund of USD 1513. From the live support and by mail, all they say is that I should wait.
I really need your help Casinoguru, to mediate in this matter and that the other players are attentive to the lack of responsibility and credibility of this room.
Automatic translation:
Public
Public
3 years ago
Dear Pablofco1,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. What is the status of your withdrawal, please – is it pending or processed?
I would like to point out, that if the withdrawal has been processed from the casino’s side, the reason why withdrawals are always late might be on the side of banks. Because this is probably an international transaction, it can take longer until money reaches your bank account.
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Kristina, good morning: my account has just been funded. Thank you very much and sorry for the inconvenience
Automatic translation:
Public
Public
3 years ago
Pablofco1, great news! Don't worry, that's why we are here. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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