BetGold Casino - Player’s withdrawal has been delayed.

I have been a BETGOLD customer since February 2020.

I always requested a withdrawal to my bank account and received it in two business days. All without problems.

However, on 09/22/2020, I requested a withdrawal in the amount of 1085,00 brl, to my bank account (as I always did). I was given an initial deadline of 2 working days, but I didn't receive it. Then they gave me a period of 5 working days, but I didn't receive it either. I contacted BETGOLD countless times and they are messing around with automatic responses and / or they say ´´ there is no deadline for payment or ´´we wait today, if not cleared you can return, that is, they are clearly messing around.

I have already contacted you via email, chat, but nobody gives a concrete answer.

note: my account has always been verified, since the moment I signed up on the site.

obs: yesterday morning, 09/29/2020, I contacted the chat and they informed me that the financial sector was processing the payment and I would receive it just yesterday, just wait. The whole day passed and I didn't receive it.

I have been a BETGOLD customer since February 2020.

I always requested a withdrawal to my bank account and received it in two business days. All without problems.

However, on 09/22/2020, I requested a withdrawal in the amount of 1085,00 brl, to my bank account (as I always did). I was given an initial deadline of 2 working days, but I didn't receive it. Then they gave me a period of 5 working days, but I didn't receive it either. Get in touch in solitude with BETGOLD and they are messing around with automatic responses and / or they say ´´ there is no deadline for payment or ´´we wait today, if not compensated you can return, that is, they are winding up.

I have already contacted you via email, chat, but nobody gives a concrete answer.

note: my account has always been verified, since the moment I signed up on the site.

obs: yesterday morning, 09/29/2020, I contacted the chat and they informed me that the financial sector was processing the payment and I would receive it just yesterday, waiting was enough. The whole day passed and I didn't receive it.

Dear Glauber,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I understand it must be frustrating, but the casino might be experiencing, for example, higher numbers of withdrawal requests. And it’s quite usual for withdrawal, to take a couple of days to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

If you don’t receive your winnings by then, we will intervene. Thank you for understanding.

Best regards,

Kristína

Hello! I want to report here that, after many complaints, I finally managed to receive my money.

We are glad to hear that your issue got resolved. We will now mark this complaint as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.