The player from Argentina is struggling to receive his withdrawal. He made a request more than two weeks ago and his withdrawal has been pending since. After some time he received his winnings.
BetGold Casino - Player’s having difficulties withdrawing his winnings.
Amount: $609.25
BetGold Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
BetGold Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Dear, I have had a pending withdrawal request of usd 609.25 for more than 2 weeks. Wait for the period of 5 business days that they informed me from your support. After that deadline, I contact me every day and they always repeat that they do not have an exact date to process my withdrawal and they apologize. I honestly need my money to be paid. Thank you
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4 years ago
Dear pablofco1,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you made successful withdrawals before?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
Good morning Kristina. Thanks for taking my case. I have already made a few previous withdrawals and have had no problems.
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4 years ago
Pablofco1, thank you very much for your reply. Would you be so kind and indicate, when exactly have you requested your withdrawal?
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4 years ago
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Good morning: exactly the 24th of October
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4 years ago
Thank you very much Pablofco1 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Translation
Thank you very much Kristina. He was waiting
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4 years ago
Hello Pablo,
I looked at your complaint and will do my best to help you. I would like to invite BetGold Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?
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4 years ago
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Hi Viliam. Thank you for your intervention, we hope someone from Betgold can give an answer and a solution
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4 years ago
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Dear. Today I finally received the payment from betgold. Thank you very much for your intervention and help
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4 years ago
Dear Pablo,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
