The player from Turkey is currently facing issues with withdrawing money from the casino.
Betgaranti Casino - Player is experiencing withdrawal problems.
Amount: 354,000 TRX
Betgaranti Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Betgaranti Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 17h 35m 24s
Case summary
2 days ago
Public
Public
1 week ago
Dear Cansktl,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Betgaranti Casino. I’m afraid, I will need more information regarding your problem. Could you please describe your problem properly with a text and not with a screenshot? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 week ago
Translation
On 11.12. 2024 I played bonanza 1000x on the Betgaranti site and I only withdrew 50 thousand TL from my 400 thousand TL cash register (maximum withdrawal is 50000) On the night of the site officials logged into my account and melted the remaining 354 thousand TL cash register down to the last penny in their own site game yummy slot. I could not even log in to my account during this time. I could not log in at the time the game was played. My username is C****. When I tried to log in to my account, it said that such a user was not found and when I asked for help from live support, time was gained under the name of let's change your password around 10.00. All of this is proven. I share this on all Casino pages. BETGARANTI IS A REGRET. I demand that its license be revoked and I want my damages to be compensated.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 days ago
Dear Cansktl,
Can you please advise if your account was ever verified in the casino?
Additionally, did you accumulate your winnings with real money of bonus balance?
If possible, please forward the full communication between you and the casino and your deposit, bonus and betting history to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
Casino Guru is examining the case
