BetFlag Casino - Player struggles with casino website's technical issues.

It often happens that when there's just one symbol missing to grant you the highest prize, the game freezes. You have to exit, it takes a long time to log back in and then you find the game has already completed. I have a screenshot but it won't upload. Is it possible that this always occurs under this particular circumstance?

Dear 63arnold63,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, glitching games is not something we can help with. Many factors can influence a game and how it works, including your internet connection. Therefore we couldn't evaluate this issue fairly.

Nonetheless, could you please clarify the dispute value (€1,200)?

Thank you very much in advance for your reply.

Best regards,

Kristina

it's not the connection, coincidentally it always and only happens in that situation

Thank you very much for your reply, jabergeron07. Could you please advise if you see this bet(s) in your game history? Do they have any result - win/loss?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have no answers to give, the only thing is to film the game, what happens afterwards? for a sum of one thousand euros do you hire a lawyer? how much does it cost you. the only thing I can tell you is that a few years ago in a casino I won't name, a black box came up, the lost prize was more than 5000. the day after I complained, the only thing was that I got a bonus to play only once of 200 EUR . I played a slot that paid too much and in the end I won 2000 which after 3 days paid off. the next day banned from the casino, an unwanted guest, even today, after a lot of years, they don't accept me. There are so many casinos that behave correctly. Hello everybody

I apologize, but I don't understand how your last message relates to this case. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear 63arnold63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.