The player from Italy has been banned by the gaming authority. The player contacted the casino and managed to resolve the case.
BetFlag Casino - Player has been banned.
Amount: €30
BetFlag Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi I made payment transactions. And I played the money. But now I hear that I am permanently banned from gaming by the gaming authority (ADM)
This appears on all gambling sites. I am blocked. My tax code is blocked for any type of online game.
The fact that this site let me play means that if I lose my money it's okay for them, instead if I get something they won't pay anything as I'm out of the game permanently. It is a scam
Automatic translation:
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2 years ago
Dear Omar,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please clarify who informed you about this ban? Would you be so kind and forward any relevant communication informing you about this fact to kristina.s@casino.guru? If there is any communication between you and the casino, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hi Cristina thank you very much for your reply. Yes, the regulation says that self-excluded subjects are not allowed to play. So that the revocation of the self-exclusion does not take place. Even though I applied for revocation. So much so that no betting site has accepted my registration because I am still self-excluded from the ADM.
Sum disputed is 50 euros
Edited
Automatic translation:
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2 years ago
Thank you for your reply, Omar. Just to make sure I understand completely - you are self-excluded via AMD, however, you were able to create an account at this casino and make a deposit of €50. Is that correct?
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2 years ago
Translation
I already had the account for a year but it was blocked by the ADM customs agency. Because I had asked to self-exclude games permanently. But after six months, the self-exclusion can be removed if the player applies for revocation. And I asked this question through this site. And they unlocked the account and I paid 50 euros.
Only when I went to play on other sites did they send me complaints that I cannot play because I am blocked by ADMs
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2 years ago
Translation
Here, for example, the lotto matica site is blocked and self-excluded again. Therefore betflag does not have to take payments from a self-excluded player. Because in the case of a win, the player will not have any winnings because it is self-excluded. If he loses then they say nothing and continue to take payments. Thanks so much
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