The player from Italy has been banned by the gaming authority. The player contacted the casino and managed to resolve the case.
Hi I made payment transactions. And I played the money. But now I hear that I am permanently banned from gaming by the gaming authority (ADM)
This appears on all gambling sites. I am blocked. My tax code is blocked for any type of online game.
The fact that this site let me play means that if I lose my money it's okay for them, instead if I get something they won't pay anything as I'm out of the game permanently. It is a scam
Salve ho fatto transazioni di pagamento. Ed ho giocato i soldi. Ma ora ho saputo che risulto escluso dei giochi in modo permanente dalla autorità che regola i giochi (ADM)
Questo risulta su tutti i siti di gioco. Risulto bloccato. Il mio codice fiscale risulta bloccato per qualsiasi tipo di gioco online.
Il fatto che questo sito mi ha fatto giocare significa che se perdo i soldi va bene a loro.invece se vencievo qualcosa non avrebbero pagato niente in quanto sono escluso dei giochi in modo definitivo. È una truffa
Dear Omar,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please clarify who informed you about this ban? Would you be so kind and forward any relevant communication informing you about this fact to kristina.s@casino.guru? If there is any communication between you and the casino, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina
Dear Omar,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please clarify who informed you about this ban? Would you be so kind and forward any relevant communication informing you about this fact to kristina.s@casino.guru? If there is any communication between you and the casino, please forward it as well.
Thank you in advance for your reply.
Best regards,
Kristina
Hi Cristina thank you very much for your reply. Yes, the regulation says that self-excluded subjects are not allowed to play. So that the revocation of the self-exclusion does not take place. Even though I applied for revocation. So much so that no betting site has accepted my registration because I am still self-excluded from the ADM.
Sum disputed is 50 euros
Salve Cristina grazie mille per la risposta. Si il regolamento dice che non è ammesso far giocare i soggetti autoesclusi. Affinché non avviene la revoca del auto esclusione. Anche se ho fatto domanda per revoca. Tanto vero che nessuno sito di scomesse ha accettato la mia iscrizione perché risulto ancora autoescluso presso l'ADM.
Somma contestata è 50 euro
Thank you for your reply, Omar. Just to make sure I understand completely - you are self-excluded via AMD, however, you were able to create an account at this casino and make a deposit of €50. Is that correct?
Thank you for your reply, Omar. Just to make sure I understand completely - you are self-excluded via AMD, however, you were able to create an account at this casino and make a deposit of €50. Is that correct?
I already had the account for a year but it was blocked by the ADM customs agency. Because I had asked to self-exclude games permanently. But after six months, the self-exclusion can be removed if the player applies for revocation. And I asked this question through this site. And they unlocked the account and I paid 50 euros.
Only when I went to play on other sites did they send me complaints that I cannot play because I am blocked by ADMs
L'account ce era già ce l'avevo da un anno ma era bloccato delle autorità ADM .agenzia della dogana. Perché avevo chiesto di autoesludermi dei giochi in modo definitivo. Ma dopo sei mesi si Po togliere l'autoescluzione se il giocatore fa domanda di revoca. Ed io ho fatto questa domanda attraverso questo sito. È loro hanno sbloccato l'account e io ho versato 50euro.
Solo quando sono andato a giocare su altri siti mi hanno mandato adire che non posso giocare perché sono bloccato delle ADM
Here, for example, the lotto matica site is blocked and self-excluded again. Therefore betflag does not have to take payments from a self-excluded player. Because in the case of a win, the player will not have any winnings because it is self-excluded. If he loses then they say nothing and continue to take payments. Thanks so much
Ecco per esempioil sito lotto matica risulto bloccato e auto escluso ancora. Quindi betflag non deve prendere i pagamento da un giocatore autoescluso. Perché nel caso di vincita il giocatore non avrà nessuna vincita perché risulta autoescluso. Se invece perde allora loro non dicono niente e continuano a prendere i pagamenti. Grazie mille
Awesome news, Omar! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Awesome news, Omar! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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