The player from Italy, who had an account at Betflag for 10 years, had complaints about the fairness of online games, particularly slot games and casino games, alleging they were programmed to always benefit the platform. He also questioned the lower Return to Player (RTP) rates and the absence of games with 100% RTP. The player connected his concerns to broader issues of government regulation, taxation, and societal impact. However, without substantial evidence to support his claims of unfair gaming practices, we were unable to further investigate his complaint. We advised the player to contact the licensing authority or specific game providers who had the means to investigate such issues.
BetFlag Casino - Player expresses distaste about perceived lack of fairness in online gaming bets.
Amount: €25,000
BetFlag Casino
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8.5
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Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
4 months ago
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8 months ago
Translation
Hello, I have held an account with betflag for 10 years. After requesting an account statement of withdrawals and deposits made over these 10 years, I found that I deposited 55000 euros and withdrew 30000 euros. I have always almost exclusively played slot games, and have probably spent about 10000 euros on casino, poker, and betting. When I complained, they responded saying it was just down to luck. However, if it's all about luck, why are slot games, casino games, and live casinos all programmed with a guarantee of winning towards the supplier or the platform we play on? And I wonder why we should play knowing in advance that we're going to lose, because these games are programmed to profit the platforms. Why does the STATE allow these SCAMS? Do they pay taxes? I would like to file a complaint against all online gaming platforms, in my case betflag .it. I believe these platforms have programs that manage the guaranteed percentage of winnings. For example, all games like slot casinos and live casinos are programmed with a guaranteed percentage for the platform's 20-30% profit on each customer's total deposit. I believe if a player plays, there should be a randomness to being able to win with 1, 10, or 100 or 1000 euros. But if this randomness is long-term programmed to lose, I feel cheated. I'm not forced to play knowing the rules, but I wonder why people who ran bell games and cheated people (without forcing anyone to play) were arrested and convicted of fraud. There are two options: they were either arrested because they pocketed the money themselves and did not pay STATE taxes like all online gaming sites do, or it was done to protect the citizen. I would like to think it was to protect the citizens, and I wonder why do you let these online sites steal money from honest, hard working, tax-paying people? Why don't you shut down all these online sites where only betting should be allowed, where one is free to bet what they want. There are no programs on the bets, while slot casinos and live casinos are all programmed. Wherever it's programmed, it's a scam according to my standards. Like the various scratch and lottery games, 10 and lotto, all games where the supplier guarantees profit and where there is no randomness but programmed for guaranteed profit, is a scam. This is not right. I hope you'll eliminate all online programmed games and all scratch and win games, because it's a fraud. The sad thing is that the STATE knows this but does not intervene because it profits from the taxes of all these sites and this is a disgrace. Otherwise, you all agree to say that in ITALY you can cheat and it's right to take advantage of the ignorant. I hope all this ends soon, and that we bring the issue of gambling to parliament. Best regards.
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8 months ago
Dear steven1988,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):
https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
But if it's a coincidence, why don't you win more than you pay? A lower RTP programming and never higher than 97%, can you tell me how to make a profit with casino slots and live casinos? mathematically and as programmed by the providers in the long term you lose it is not a game of chance... I seem to think back to the 90s when there were the gentlemen of the little bells where they cheated people but they too did not force anyone to play and yet they were taken under arrest...online platforms I think it's the same thing given the programming of the guaranteed percentage of profit such as for example the bar machines are programmed and set to earn both towards the supplier and towards the business.....and I think but if they are already set up to make money why does the State accept these scams? why does he charge taxes? and therefore everything is legal? even like scratch cards it is a scam it only takes money from families who are in need and unfortunately someone even goes for it and it is a wrong idealism of life on the part of the State... the scratch cards are based on a concept already programmed in fact for every 10 million euros collected the State provides a millionaire scratch card then whoever goes to it is coincidence but the concept and that the State gains from it equally is mathematics... and it is a shame that the State does not protect citizens in gambling and leads to fraud because in Italy as long as you pay your taxes you can cheat citizens...so before talking about randomness where money and games programmed to obtain profit are involved you should analyze the programmers of these companies ... so you could understand that it is not randomness ... for me randomness is when there is nothing programmed and the percentage of winning and profit must be equal to ZERO ... explain to me how have there never been any games where RTP is 100%? when there is this data I will be able to say it's random... you guys just have to play the bets that there are no programs or anything and you decide what, how and how much to play...
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8 months ago
Translation
then if you want we can also do a mathematical calculation on the LOTTO game where we, with 2 numbers doing calculations, should do both on a fixed wheel every 400 draws play on 1/400.5 and here too we see that the STATE, in addition to taxing you, pays the winnings at 250 times the stake instead of 400 as a mathematical calculation and there is already deception on the payments...so nothing is to chance...and we must suspend any activity where there is deception or for the purpose of gaining illicit profit...and like me starting tomorrow I'll make 1000 cards, I'll go out on the street and try to sell them for 5 euros each, giving away the chance to win 1000 500 200 100 divided in this way, therefore planned 1 card of 1000 euros 2 cards of 500 euros 2 cards of 200 euros 4 of 100 euros 10 of 50 euros 10 of 20 euros 20 of 10 euros and 20 of 5 euros the remaining non-winning I collect 5000 euros by selling 1000 cards and I return 3800 euros 1200 euros my guaranteed profit... if I try to do this the STATE could arrest me why? because I don't pay taxes or scam people? ....because all the scratch card systems and all the online games are set up to make money only those who pay taxes can do it and this must certainly be brought to the attention of parliament because it is not possible that these exist in 2024 types of scams legalized by the STATE in order to profit from the citizens where many people fall for it and are ruined for a game that we are already losers from the start.... and then they invent the game it is addictive not to play and where you go go there are forms game to get money out of you...
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8 months ago
Thank you for your reply, steven1988. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.
If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
