Betfair Casino Review

Players from United States Not Accepted
9.0 Rating
Perfect
Reputation
Players from United States Not Accepted
Perfect
Reputation
This review was last updated: 2018-08-22T00:00Z  

Betfair Casino, founded in 2000 and online since 2006, belongs to Sporting Exchange, Ltd. Since its inception, it has attracted a worldwide following including more than 3 million registered users to date.

Residents from
United States
Not accepted
IP addr. from
United States
Not blocked
VPN
usage
Prohibited
Website
Language
English (+7)
Live Chat
Language
English (+7)
Email Support
Language
English (+7)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Payment Methods
Show All (13)
Game providers
Show All (28)
Owner
Paddy Power Betfair
Established
2006
Withdrawal limit
Not Limited
Licensing Authorities
Malta
Perfect
United Kingdom
Perfect
Interesting Facts
  • Big casino targeting UK
  • Part of biggest betting exchange online since 2000
  • Many sport sponsorship deals
Positives
  • Wide variety of live dealer games
  • No withdrawal limits
  • Live chat support is available 24/7
Negatives
  • Refuses to discuss details or evidence with 3rd party mediator websites
  • Company focuses on sports betting rather than the casino

Complaints about Betfair Casino (9)

We have conducted extensive research on the internet and as a result we have found following 9 complaints about Betfair Casino. Taking into account seriousness and credibility of these complaints and estimated casino revenues we decided to give Betfair Casino a Perfect reputation.

Perfect Casino Reputation
Insufficient evidence from casino
Black points: 2820
Account closed, winning confiscated, accusation of duplicate account.
Player complained that after he won some money, asked for their withdrawal and passed through all the security checks, he was informed by the casino that there was a duplicate account opened a few days later after he did, therefore, his winnings were cancelled and only the deposit would be returned. Player felt wrongly accused and refused this accusation. The casino replied they would like to discuss the matter privately with the player as they were not allowed to do it publicly. The casino failed to provide the evidence, the player was advised to turn to a regulatory body to seek further help. No more update since then.
 
This complaint is from 10/2017
Disputed amount: £14,035 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 1050
Account closed without relevant reason, all funds seized.
Player complained the casino accused him of breaching terms and conditions, closed his account and seized all the funds. Casino replied they were not allowed to discuss this kind of issue publicly and invited the player for a further discussion via other channels.Player refused this as he was unhappy about the casino's services. Casino replied they had provided all their advice and couldn't do anything further for him. No more update since then.
 
This complaint is from 10/2017
Disputed amount: $7,000 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 450
Account closed without relevant reason, all funds seized.
Player complained that his account was closed and he didn't receive his winnings, he was only told that it was a management's decision. Casino replied they couldn't discuss the issue publicly. No more update since then.
 
This complaint is from 11/2017
Disputed amount: $3,000 (bonus money)
Read more on: askgamblers.com
Read more
Insufficient evidence from casino
Black points: 250
After a withdrawal request, account was suspended.
Player complained his account got suspended with the funds on it without a relevant reason. The player received a response that it was due to a suspicious activity of his. Casino replied that they would review his case and after they retained their decision on suspending his account. Player felt this was not right and kept asking for the proofs. Casino remained confident in their position but didn't provide any proofs. No more update since then.
 
This complaint is from 10/2017
Disputed amount: $236 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 100
Account closed without any explanation.
Player complained he had made a deposit via a skrill account that was not on his name but he had the right to use it. He then provided to the casino other documents for his age verification and the address, but 3 days later his account got closed. Player stated he didn't receive any notification or explanation to this. The casino replied they were looking into this but there has never been an answer since then. No more update.
 
This complaint is from 12/2016
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 100
Account closed without relevant reason.
Player complained that after he won some money and sent the required documents for verification his account got closed without any explanation with all the funds. The casino replied that the player didn't pass the security checks because the documents he had provided were manipulated. Player refused such accusation and was asking how a casino could refuse his official ID. Casino wanted from the player to send them an email to clarify this issue and that they wanted to refund his deposit but the player was disappointed by the lack of response to his previous emails. No more update since then.
 
This complaint is from 10/2016
Disputed amount: $3,300 (bonus money)
Read more on: askgamblers.com
Read more
Uncertain case, good regulator
Black points: 100
Account closed without any explanation.
Player complained that his account got verified, he even made a withdrawal and received one, but later his account got suspended. He said he was not informed about a reason why and the casino live support wouldn't tell him. Casino responed that they had raised this issue internally, no more answer since then, no more update.
 
This complaint is from 12/2016
Disputed amount: £65 (bonus money)
Read more on: askgamblers.com
Read more
Sin from the past
Black points: 0
Further verification procedure that the player found humiliating.
Player complained that after he had already passed the verification checks and made a successful withdrawal he then changed his credit card details after which the casino asked him to send further proofs. Player found the request to send a photo of him holding the documents humiliating and didn't understand what was wrong with his documents. Casino replied they required such documents to ensure a maximum security to the clients. Player asked them to send him a list of the exact documents they wanted. No more update since then.
 
This complaint is from 5/2014
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Failed self-exclusion
Black points: 0
Failed self-exclusion.
Player complained he had self-excluded himself from a sister casino but was not aware of the fact that it was a sister casino. He contacted the casino support who confirmed him he was not self-excluded and could deposit. However, the sister casino confirmed he was indeed self-excluded. Player asked for a refund from the casino but the casino denied confirming him the self-exclusion. No reply from the casino, no more update since then.
 
This complaint is from 4/2018
Disputed amount: ?? (bonus money)
Read more on: thepogg.com
Read more

Have you found a relevant complaint about this casino, or do you have personal bad experience? Help others and submit your complaint.

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* We only list complaints, where the casino might be breaking our Fair Gambling Codex.

Betfair Casino Bonus


4.52 out of 5

Registration B. (no deposit required)

  • Wagering requirements: 0x
  • You should get this bonus relatively FAST
  • New players only
  • Bonus Valid for 7 days

4.52 out of 5

1st Deposit

  • Minimal deposit: $10
  • Wagering requirements: 45x bonus
  • Maximal bet: 29% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Deposits made with e-wallets are excluded from this promotion
  • Residents of Ukraine, Croatia, Bosnia and Herzegovina, Romania, Serbia, Macedonia and Poland need to wager the bonus amount 90x
  • New players only

4.52 out of 5

1st Deposit

  • Minimal deposit: €20
  • Wagering requirements: 25x bonus + deposit
  • Maximal bet: 29% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • New customers who have been introduced to Betfair via the websites of selected premium partners only
  • Deposits made with e-wallets are excluded from this promotion

4.52 out of 5

1st Deposit

  • Minimal deposit: $10
  • Wagering requirements: 22x bonus
  • Maximal bet: 29% of starting bonus value
  • You should get this bonus almost INSTANTLY
  • Deposits made with e-wallets are excluded from this promotion
  • New players only

Betfair Casino Payment methods

Betfair Casino Games

Slots
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Video poker
Bingo
Blackjack
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Craps
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Scratch cards

Betfair Casino Game providers