Betfair Casino, founded in 2000 and online since 2006, belongs to Sporting Exchange, Ltd. Since its inception, it has attracted a worldwide following including more than 3 million registered users to date.
Betfair Casino, founded in 2000 and online since 2006, belongs to Sporting Exchange, Ltd. The casino is owned by Betfair Casino Limited. It is licensed in Malta and independently audited by Gaming Associates. Since its inception, it has attracted a worldwide following including more than 3 million registered users to date. However, people living in Australia or France are presently excluded from play. Opening an account is also prohibited to residents of the USA, as well as residents of any other country where local laws prohibit online gambling. The casino focuses mainly on players from the United Kingdom and Ireland.
The FAQ section contains basic information, as well as specific cases that have been resolved for other customers. At the bottom of the home page, you will find a Help and Contact Us link. If you cannot find a solution to your issue in the FAQ section, the fastest way to resolve it is by contacting a customer care agent via live chat. According to information on Betfair website, the average waiting time is 30 seconds. We tried to test this waiting time, and in our case it was something around two minutes. The other way to get in touch with customer support is via phone or via email. If you choose email, you will receive an answer within four hours. All customer support channels can be used around the clock.
The site is translated into 11 languages including English, Russian, German, Romanian, Spanish, Italian, Greek, Portuguese, etc. The majority of European languages are covered by email support, but the live chat is available in English, Spanish, Bulgarian and Italian only.
The most discussed issue in terms of players’ complaints is the unexplained closing of their accounts. In the online discussions, you can find some very similar cases, where the situation is almost identical: the player won and his account was closed, without payment of withdrawal.
For many players, it’s hard to forget the gaffe from 2010, when The Happy Hour promotion offered players the opportunity to claim an unlimited number of 50% up to £100 bonuses, with a 10x bonus wagering requirement during a 4 hour period one Saturday in November.
Unsurprisingly, Betfair lost a hefty amount of money before they realised their mistake. Rather than paying players who had legitimately won on this promotion, Betfair chose to rectify their mistake by locking the accounts of players who participated in the Happy Hour promotion, and confiscated winnings from those players. There are also reports that they redeposited funds from players’ eWallet accounts to their Betfair accounts then confiscated their winnings, and even one account that suggested that withdrawn funds have been taken out of a player's bank account without permission.
Alongside this, Betfair made clear that they were not interested in discussing any player complaints related to this incident with any 3rd party mediation services, and became uncommunicative with affected players. With communication in online discussions (for example on Askgamblers.com) they don’t have any problems, and in recent years they answer most of the complaints raised.
If you send your withdrawal request, it will be cancelled or approved within 24 hours, a much more comfortable standard. If your request is approved, you will receive your money in 1-16 days (2 days in the case of e-wallets, up to 16 days if you choose payment by cheque). The maximum withdrawal limit is stated as € 500,000 per day, so the limit is well above standard. The financial strength of the casino is robust enough for even the biggest withdrawals.
As for the promotions at Betfair, you can choose from two welcome bonuses. The first option you can take advantage of is the 100% match bonus of up to €100 on all games. In order to claim your prize, you have to set up your Betfair account and make a deposit of at least €10. It is important to know that deposits made via e-wallets (like Skrill, PayPal or Neteller) do not count towards this bonus. You need to wager your deposit and bonus amount 45 times on any eligible game before you can withdraw your winnings. Standard game weighting applies, and you can find details in the bonus terms of the casino. For example, all slots, Arcade, Scratchcard Games and Fixed Odds Games weight 100%, and all live games, Zero Games, Blackjack Surrender and all double options on slots, plus Video Poker weight 0%.
For United Kingdom and Ireland players, there’s also a €/£10 no deposit bonus available. To take part, you must verify your account using SMS verification. You have to insert your mobile telephone number and the casino will send you an instant SMS with your unique activation code to your mobile. Insert this code into the promotion page as indicated, and your €/£10 bonus will instantly become available to you. The bonus amount must be wagered ten times.
The second welcome offer consists of a 100% match bonus of up to €1,000 on slots, plus 10 free spins. Players from all countries where Betfair is available are welcome to take advantage of the second bonus offer. In order to qualify, they need to make a deposit of €10 or more, and play through their deposit and bonus amount 30 times. As for the free spins, they are credited to the player’s account once the above stated wagering requirements are fulfilled. However, the free spins are valid for certain slots only.
Live casino fans qualify for an instant €10 Live Casino bonus, provided that they deposit €10 or more, and play through the bonus amount 20 times. You need to meet the wagering requirements within one week or the bonus will be forfeited.
We can say that most popular product of Betfair is the Betting Exchange. Since Betfair launched in June 2000, it has become the largest online betting company in the UK, and the largest betting exchange in the world. Betfair claims on average 20 percent better odds than those offered by a traditional bookmaker. Betfair charges a commission on all winning bets, which is set at 5 percent of the net winnings for most markets, although according to how much a client wagers on the site, it is possible to reduce the amount of commission paid to as low as 2 percent.
Betfair in 2010 made one mistake, but the problem is that it was a massive mistake that financially affected a large number of customers. From that time, there are also still several cases of account closures that have not been explained. However, Betfair also has a big number of satisfied players, and its withdrawal limit is well above all standards. To summarize, we hope that Betfair has learned from their own mistakes, and their operations will be fair in future.
While some online casinos offer many more games, there is still plenty of variety to choose from. More than 200 of the games you will find at Betfair are powered by Playtech. These include Baccarat, Craps, Roulette, slots, poker, Blackjack and of course, progressive jackpots, which enable you to win overwhelming amounts. Games are also available from software providers like NetEnt, IGT (WagerWorks) and others. Lovers of live games will be pleased by the choice of live games available, including Blackjack, Baccarat, Live Roulette and Casino Hold’em.
Betfair has made the mobile version of its site compatible with iOS, Android and Windows devices, and launched a number of native apps that can be downloaded on your iOS or Android phone or tablet. The Casino app offers table games, card games and slots. If you own an iOS device, you can simply download the app from the App Store. Android users can download it directly from the Betfair website or scan the QR code.