BetBRX Casino - Player’s withdrawal is on hold and account access is blocked.

The betbrx platform has stolen money from all customers, first by not processing requested payments, and now by blocking all customers from logging into their BETBRX accounts. BETBRX IS FRAUDULENT AND THEY ARE ALL THIEVES.

Dear tiagomartins2208,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino blocked your account without paying you the remaining funds of R$1300 (dispute value)? Have you accumulated your winnings with or without an active bonus?

Could you please advise if you passed the KYC verification before the casino blocked your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear tiagomartins2208,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Exactly, betbrx blocked all users, making access and withdrawal impossible. It was a blow that the platform passed to all its customers here in Brazil.

I made the withdrawal before the platform made access impossible, but even so it did not fall into my bank account.

Thank you very much for your reply, tiagomartins2208. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear tiagomartins2208,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The platform blocked my account.

I made my balance with the bonus amount and I had already completed the rollover everything was fine the balance was already available to withdraw I made the withdrawal and the payment was not sent to my account.

And I had already verified my documents before making the withdrawal.

The betbrx platform took a hit and stole everyone is it difficult for you to understand and find out?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear tiagomartins2208,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.