BET90 Casino - Player believes that their withdrawal has been delayed.

Hi

I deecided to withdraw all my funds from Bet90. All together 12 732 NOK.

They keep stalling funds on earlier withdrawals and I cant fight this company alone. They need pressure to process the withdrawal.

Dear katchooo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear katchooo,

Have you received your withdrawal from the casino yet?

Dear Casino Guru.

Thank you very much for your reply.

Account is verified, and earlier withdrawals has been processed but with long waiting time.

Today it has gone 14 days, and nothing is happening.

Dear Casino Guru.

The withdrawal on 12 732 nok have not been received. It is from the 31.august.

Thank you for your reply, katchooo. Have you accumulated your winnings with or without an active bonus, please?

Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Last successful withdrawal was transferred the 3.june after waiting since the 16th of may. Same payment method revolut.

No bonus

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Is not marked as pending or processed.

That depends from company to company...

Communication between me and bet90 is on norwegian.

If you are not able to do anything, I will take it further somewhere else.

This is just waist of time.

Please note in order to help I must gather all available information. Therefore, I would like to kindly ask you to provide the required information, otherwise, I am afraid we won't be able to assist. Thank you for your understanding.

Dear katchooo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Withdrawal paid out.

Awesome news, katchooo. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.