The player from Portugal has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. We were forced to reject this complaint because the player focused only on sports betting.
Bet7 Casino - Player’s withdrawal has been delayed.
Amount: €1,499
Bet7 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Bet7 Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good morning, in the past few days I had made several bets on nba markets and consequently asked for a withdrawal of 1500 euros (I had already tried to withdraw 700 euros the day before and they took away the bitcoin method so I could not withdraw it) but I deposited by rapid transfer and asked for a new withdrawal, and I complained to them for a few days until on the 27th they decided to cancel all bets won on nba (various games in several days) and when I asked them why they told me it was by latebet or incorrect odds lol ( bets from several days and different games as I said) as I said after 2 or 3 days did you remember which bets I made were latebet? , not to mention that I had an initial balance of 700 euros as I said and after canceling all the bets I had a balance of 0 how is this even possible? can casinoguru help me? they never reply to any email or chat , I send attached proof that I did not latebet
please see the printscreen "cancelled2" how is it possible to say that I made a latebet when the first bet on the same game is given as lost (josh hart) and the next one that was won has already been cancelled? (Jeremi Grant) How is it possible? In fact, I even know that at the time I bet Jeremi Grant's turnover bet, which was 4 minutes from the 4th quarter and he had the 2nd turnover, 50 seconds from the 4th quarter, they can check the timeframe but they don't want to.
I apologize for so much text and if I sent the complaint in the wrong place but they don't care and I need your help casinoguru
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1 year ago
Dear kozydkb,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
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Please read the post they canceled the withdrawal for no reason and I need your help , my account is verified , please help casinoguru I can provide more print and more prints to prove it , if you are available to talk to me
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1 year ago
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As you can see, I asked several times for withdrawals in previous days even in bitcoin (they canceled and withdrew bitcoin from withdrawals due to "system error") withdrawals under 20 euros were in 2 minutes but as I said high values never let them do it and canceled it, and later on, as i won a lot, they decided to cancel bets on nba and they withdrew my entire balance, since i had a balance of 700 as you can see in the bitcoin withdrawal request, and they canceled bets for several days, please help me
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1 year ago
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Good morning, may I ask you please to speak to the house? as i said in the post they canceled bets without any valid reason and canceled several withdrawals and so i cant withdraw because they took all my balance by canceling all nba bets in several days , please read the post and if you need any proof or information is available , please help me
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1 year ago
Thank you for your reply, kozydkb. After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru only deals with complaints about online casino issues. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.
Thank you very much for your understanding.
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1 year ago
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my problem is sports betting and withdrawals consequently because they do not let me withdraw because they took all my money because of this problem, they could at least ask the casino for an explanation because some bets are canceled by latebet and after 5 minutes bets that were already lost are not canceled by latebet , can you at least ask? since they don't talk to me
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1 year ago
Please understand that if you only placed bets on sports betting and your winnings have been confiscated, the casino probably detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
