HomeComplaintsBet2U Casino - The player's withdrawal is delayed.

Bet2U Casino - The player's withdrawal is delayed.

Black points: 32

Amount: €50

Bet2U Casino
Safety Index:Very low
Submitted: 20 Jun 2022 | Unresolved : 28 Jun 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player's withdrawal is delayed for over a week. The complaint was closed as unresolved as the casino has no reaction policy.

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2 years ago

They always told me the withdraw is processing.

I writed every day since I have done my withdraw. Same reply everytime.


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2 years ago

Hello oby981,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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2 years ago

My account is verified since 1 year at least. I withdrawed many times with old bet2u and some times with new bet2u site.

I won 140 eurso with 20 euro deposit bonus on friday.

Now I lost 90 euros cause I knew they do not give me money, but that withdraw is processing yet.

Sorry for my engllish.Last time I spoke with them is yesterday, but they did not reply me about withdraw, they reply me just if I ask sometingh else.


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2 years ago

Dear oby981,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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