The player from Italy was dissatisfied with the withdrawal process. While waiting for the casino statement to the official complaint, he received his withdrawal, after 2 weeks from withdrawal request.
Bet2U Casino - Player’s withdrawal has been delayed.
Amount: €52
Bet2U Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Bet2U Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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3 years ago
Translation
I made the withdrawal but more than 8 days have passed and they still haven't paid me
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3 years ago
Dear antonio,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Translation
for 10 days that
these scammers always send me the same automatic email response
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3 years ago
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will there be a way to get my money back? seeing as 100% 100 sure they don't want to pay me? because it is understood that it is a thieves site!
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3 years ago
Translation
It's been over 10 days since I made the withdrawal, they always tell me the same answer (we'll let you know via email for updates.) A disturbing thing !!
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3 years ago
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they just tell me we will let you know via email for updates
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3 years ago
Thank you for your reply, antonio. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
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3 years ago
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it is the first time I make the withdrawal, and in any case I passed the KYC verification
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3 years ago
Thank you very much antonio for your cooperation so far. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello antonio,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Bet2U Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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3 years ago
Thank you, antonio, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds.
As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
