HomeComplaintsBet2U Casino - Player’s withdrawal has been delayed.

Bet2U Casino - Player’s withdrawal has been delayed.

Black points: 160

Amount: €684

Bet2U Casino
Safety Index:Very low
Submitted: 13 Nov 2023 | Unresolved : 16 Nov 2023
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Austria had their withdrawal via Skrill pending for a month. Due to the casino's consistent 'No Reaction Policy' we closed the player's complaint as 'unresolved'.

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1 year ago
Translation

The payout has been pending for a month (skrill).


I regretfully read the bad reviews only afterwards.


So a warning to everyone!

Automatic translation:
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1 year ago

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. 

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal request to tomas@casino.guru

Thank you in advance for your cooperation and reply.

Best regards,

Tomas


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1 year ago
Translation

With pleasure, I sent the email. Lg

Automatic translation:
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1 year ago

Dear DiePartei,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

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