The player from Thailand is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
More than 16 hour i waiting for this website payment
Send many mail but not answer
I think fruad
Please help and ask them for response my money
Dear Somjate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
No i deposit by astropay and request withdrawal by astropay
Usually not over 12 hour
I am members more than 1year but i not loyalty with this website because i worry about their payment
I think because i tell them i will complain
So this website not contact not do anything
so they fruad
I fully understand your frustration, kamenrider. However, we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Awesome news, kamenrider. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.