HomeComplaintsBet2U Casino - Player’s withdrawal has been delayed.

Bet2U Casino - Player’s withdrawal has been delayed.

Black points: 131

Amount: $550

Bet2U Casino
Safety Index:Very low
Submitted: 09 May 2022 | Unresolved : 11 May 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

1 year ago

The player from Argentina requested a withdrawal in October, but it still hasn’t been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”

Public
Public
1 year ago

I don't remember if I registered at bet2u through casino.guru maybe you can check it with my email.

I am waiting for a withdrawal since October of last year, I don't know what to do anymore, I quickly verified my account in a few days after requesting the withdrawal.

they keep responding to my emails saying that they are still processing the payment, no explanation.

last answer on 04/28:

"Thank you for contacting us. We sincerely apologize for the wait. Your last withdrawal request is still being processed. Your query has been forwarded to the corresponding department and should be handled as soon as possible."

Public
Public
1 year ago

Dear juansito1535,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
1 year ago

Hello, this is my first withdrawal attempt, and i have not used any bonus.

There was not much communication with the casino, just the standard verification process and then my attempts to get explanations that were always answered with an automatic email.

Public
Public
1 year ago

Dear juansito1535,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news