The player from Germany is experiencing problems with receiving his funds but then he got his winnings.
Bet2U Casino - Player’s withdrawal has been delayed.
Amount: €450
Bet2U Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I used the sports betting at bet2u and fulfilled or submitted everything that you have to do. It was said that I had to wait 3-5 working days for my money. now it's been 32 days. I am always put off that I will get the money and that there are problems at the moment
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2 years ago
Dear Meik,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt to withdraw? Have you received any confirmation from the casino regarding successful KYC verification?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Thank you very much for taking care of it !! it's about 429.11 EURl. All documents are available! the payment was approved on april 1st, but has not yet been paid out. it always means according to chat and email that the process is being processed. In addition, I have now heard from 2 friends that they have been waiting for their money for even longer. But here the amounts are significantly higher than my 429.11 EUR
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2 years ago
Thank you very much Meik for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello meik,
I looked at your complaint and will do my best to help you. I would like to invite Bet2U Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
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what happens if bet2u doesn't answer? my mail is also not replied to
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2 years ago
Translation
I actually got my money today !!! Thank you for your help!!!! Love from
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2 years ago
Dear meik,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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