The player from Norway had a locked casino account without warning and did not receive responses to emails. Additionally, he had been unable to make withdrawals for several years. The Complaints Team attempted to mediate the issue with Bet2U Casino but found that the casino had a history of ignoring complaints, which led to the closure of multiple cases under a 'No Reaction Policy.' Consequently, the complaint was closed as unresolved, and the casino's overall rating was affected. It was advised to avoid Bet2U Casino due to their lack of cooperation.
Bet2U Casino - Player's account is closed without notice.
Black points: 406
Amount: €2,500
Bet2U Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Bet2U Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Client account locked without any warning or notice, they don't respond to e-mails. Haven't been able to make withdrawals for several years, as well.
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3 months ago
Dear Dnalre14,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bet2U Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
3 months ago
Hi,
I have had an account with them for four or five years. I only do sports betting, not casino. About a year and a half ago, I won a good amount of money. I was then limited to a max win of 25€ on every bet. When I tried to make withdrawals, it said "pending" for weeks. After a while some of the money just disappeared from pending as well, I did not receive any of that money. About three weeks ago it said "client locked" when trying to log into my account. I sent them several e-mail, but they don't respond.
Best regards,
Erland H****
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3 months ago
Dear Dnalre14,
Thank you for your email. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice for Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
