Bet2U Casino - Player's account has been blocked.

Dear, today bet2u closed my account, according to them it was for violating point 23.5 each user can have only one account. Registered users cannot re-register as a new client with a new name or a new email address. in case of violation of this rule, bet2u has the right to void all bets made by the user and close all accounts associated with the user without profit payout

but it was never like that, I always had 1 registered account, I never made multiple accounts..

I have been playing at bet2u for 4 years, I was always able to withdraw my funds, but since September of this year I have not been able to withdraw money again. 2 weeks ago they verified me again on skype, I was hoping to get my winnings, but now they just closed my account and they confiscated $1700, now I can't enter anymore.

Now I can say for sure BET2U IS A SCAM SITE

Dear Sierrazul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much in advance for your reply.

Best regards,

Kristina

Kristina thank you very much for taking care of my case, regarding your question I will explain that in my house I am the only one with an account in bet2u, nobody else plays, in fact in my environment of friends and family nobody else luckily knows bet2u

Regarding the question if I made my winnings with a bonus, the answer is no, they were winnings without using the casino bonus, because I understand how they work and I know how abusive they are

Dear Sierrazul,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.