Bet1000 Casino - Withdrawal of player's winnings has been delayed.

Hello, as usual, I'm having problems with this platform. On 28.07.2023 I accepted a 300% deposit bonus and wagered it. I requested a withdrawal on 29.07.2023. Initially, I requested 20,000 rubles followed by another 150,000 rubles. They approved the first 20,000 and paid it out on 30.07.2023. However, the remaining part was not confirmed, and after 48 hours, the withdrawal was not processed. I cancelled it, and on 31.07.2023, I split it into two sums of 75,000 rubles each, but these withdrawals were not processed either. The support service of this platform is COMPLETELY IGNORING me. I kindly ask the management to SORT OUT this issue with this particular platform. I apologize, but I have never seen such rude treatment before. Players are met with a LACK OF RESPECT, they cannot even respond to a basic inquiry such as "What's up with the withdrawal?"

Dear Anytka89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

This is a new conclusion. Last on another complaint I received-this time. Secondly, support - IGNORE. Thirdly, they have 48 hours of processing, that is, they themselves violate their own rules, is this normal?

And how can I cooperate with them when there is just a COMPLETE IGNORE ???

So come on, please, you will not write to me about cooperation here, since this casino does not have the slightest respect. And I ask you to figure it out now, and not wait 14 days.

I ask you to invite a representative here to explain what happened with the conclusion? Why was only one part withdrawn? He explained why they have written that the withdrawal is up to 48 hours and at the same time there are violations of the deadlines.

If you do not want to deal with this complaint, say so, but if you do, I ask you not to tell me here about cooperation with this casino. Since I repeat elementarily, they ignore messages and ignore output. And I give you 100% that the casino is not going to pay.

And I have a question for you, is the complaint directed to the casino???

As I understand it, you are not going to deal with a complaint))) well, good))

Then here is such a moment, I have a complaint written on the Latest forum and there the casino unsubscribed that the withdrawal check is up to 3 days. So, the payment was made on 07/31/2023, today 08/04/2023 it turns out that the site itself violates its rules)))

Hello everyone,

the player has already received the withdrawal.

Best regards

Dear Anytka89,

Have you received your withdrawal from the casino yet?

Dear Anytka89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.