The player from Germany has been asked to pay a tax before processing the withdrawal. Unfortunately, this is a scam casino and we weren't able to help the player.
Bet-global365 Casino - Player has been asked to pay a tax.
Black points: 10060
Amount: €4,500
Bet-global365 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello Casino Guru team,
Maybe I was too naive, but I got a tip from someone on Instagram for a sports bet and then played it on the site he advertised. Everything looked good too. He also had a video in his story about the payout. Everything looked real. Well, after the bet was won, the problems started. I was supposed to pay taxes on the profit, which I stupidly did. Then I was supposed to wait 24 hours, which I did. The next day I was told that many members have made high profits in the game and that there is a commission that has to be paid. I paid it too. A total of 1100 euros transferred today I ask in the chat where my payout is. But I don't get an answer. I know that it was stupid to transfer money but i was so obsessed with getting my win that i started this mistake.i know my money is gone.but i want to warn everyone about this site.this one has antillep hone License Validation with the number 8065/JAZ the seat of the company is Heelsumstraat 51 Curacao, CW the name of the company is listed under SXM Management NV. Can you help me that the license is revoked or that nobody pays a cent there anymore not to make the same mistake as me
Automatic translation:
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2 years ago
Dear Sandor,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. You've become a victim of a scam casino. No fair online casino requires players to pay taxes in order to withdraw their winnings. Players usually must pay the taxes to the relevant financial institution in the country in which he resides, and never to the casino. In this case, the best option is to contact the police authority, not the Casino.Guru forum. We try our best to settle players' disputes, but unfortunately, we are powerless against such fraudulent schemes.
There is a service that could help you recover your lost funds - mychargeback.com in case you paid the tax by credit card, so I would recommend that you contact them to find out if there is any chance and, of course, contact your local police department.
I apologize for not being more helpful.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
I figured something like that. I'll file a complaint and I've already spoken to the bank. I reached someone in the chat earlier with the statement: You'll get your money by the end of the day. But I can't rely on that. Thanks for yours anyway help
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2 years ago
Thank you for understanding, Sandor. Although we are not able to help you, would you be so kind and post here a link to this website? We will add it to our database to warn other players so they stay away from this casino. Thank you in advance.
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2 years ago
Translation
Hello Kristina,
I've just filed a report with the police.
The link to the page:
https://bet-global365.com/
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2 years ago
Thank you very much, the review is currently in progress. I apologize, but we are not able to proceed with this complaint, however, I wish you all the best with refunding your money.
Unfortunately, we are forced to close this complaint as unresolved without further investigation due to its nature. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
I truly hope you won't come across a problem like this again.
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