Bet Andreas Casino - Player cannot place bets.

I do not recommend. After making some profit on bets, they banned me from betting more. Every time I try to place a bet it gives me an error. I spoke to them on chat and they only told me that it was a decision that came from another department and that they can't do anything else. When we lose everything is fine but when we win they find a way to kick us out

Dear joaovitinha111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which games did you focus on - slots, live casino, sports betting, etc.?
• Could you please clarify the dispute value (€150)?
• Can you post a screenshot of the error message you see when you try to place a bet?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear joaovitinha111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.