HomeComplaintsBestBet360 Casino - Player's withdrawal is delayed.

BestBet360 Casino - Player's withdrawal is delayed.

Amount: $500

BestBet360 Casino
Safety Index:Low
Submitted: 13 Nov 2023 | Case closed : 28 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

12 months ago

The player from Minnesota is experiencing a delay in withdrawal and non-responsive customer service at an online casino. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

They won't answer or pay me

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1 year ago

Dear webbwanda25, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

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1 year ago

Dear webbwanda25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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12 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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