BC.Game Casino - Player's winnings are being delayed.

I currently have funds in my account that are not locked, and they rightfully belong to me. The balance sits at approximately $200, yet despite this, I am being prevented from withdrawing the funds. It's incredibly frustrating because the platform still allows me to play and wager with the money, which means I can continue to gamble and potentially lose it, but when it comes to taking the funds out, they won’t let me.

I have attempted multiple times to initiate a withdrawal, but every effort has been blocked, with no clear explanation or valid reason provided by the site. This makes me believe that the site is operating dishonestly, possibly even as a scam. It seems like the platform is designed to encourage users to keep playing, especially after a win, but when it comes time to collect winnings, they throw up roadblocks or deny withdrawals altogether. At this point, I’m convinced that they have no intention of allowing users to actually withdraw their earnings, and it’s a major red flag for anyone considering using this service.

Dear salesready44,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you contacted casino support for an explanation? Is it an internal casino system issue, or it’s related to your account only?
• Is there any error when requesting a withdrawal you might share? You can post screenshots here or send the information to my email at tomas@casino.guru

Looking forward to hearing from you.

Best regards,

Tomas

Dear salesready44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

The user was asked to complete the advanced KYC, but the user hasn't finished it yet. We recommend the user to finish the KYC so we can assist further.

Best Regards

Panda - BC.GAME

That's not true. I've been using the platform for months without needing advanced KYC to deposit funds, and there were no issues. However, when I tried to withdraw money, they suddenly started asking for unreasonable amounts of personal information. I want to warn others not to start using BC.Game, as they are dishonest and will not allow you to withdraw your funds.

Thanks to both parties for your reply.

Dear salesready44,

I understand your frustration with the need for additional verification.

Please let me know what the casino requested from you and whether or not you were able to supply the documents.

If your verification was successfully completed, please inform us as well.

Dear salesready44,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.