The player from Lithuania reports that their account was blocked post-verification, resulting in confiscated balance. The player insists on not having committed any violations. The complaint was rejected as the complaint was sports betting related.
BC.Game Casino - Player's account blocked after verification.
Amount: €1,000
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Hello, they just blocked my account after verification and took my balance. I didnt do anything illegal on this casino, like multiaccont and something like this. Please help me
Public
Public
9 months ago
Dear FOMO,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BC.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? How much real money balance did you have on your account? Did you ever deposit into the casino? Did you claim any bonuses there? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
9 months ago
Hello again!
I didnt used bonuses, so all this balance was real. I dont remember my deposit amount TBH, but i think it was 500$. After I win some money and my balance was 900+, i have withdrawn my deposit amount. So please note that yes, they withdrew the deposit amount even before verification, but what about my winnings?
Public
Public
8 months ago
Hello FOMO,
Could you please forward the communication between you and the casino to nikolas.b@casino.guru for further review?
Public
Public
8 months ago
Hello FOMO,
Could you please clarify if you did play casino games or sports betting as based on the e-mail you forwarded, the casino stated that you violated sports betting related terms.
Public
Public
8 months ago
Hello FOMO,
Unfortunately, based on the e-mail you provided from the casino your winnings were voided due a breach of sports betting terms and conditions. As you might know casino.guru deals only with casino related issues.
I'm really sorry that we can't assist you further in your case but we are not qualified to do sports related complaints.
If the issues is still now resolved, please try to contact the casino's licensing authorities as they might be the last one to help you out.
Wish you best luck.
Regards,
Nick
Please disable your AdBlock