BC.Game Casino - Player is criticizing false advertisement of bonus.

usually when i level up i get lvl up reward for every single lvl. 1 to 22. at 23 i did not receive the reward which i had to wager 60k. and supports doesnt even care little. i waited like 1 week or more. now theyre not even reply

Dear myatmomothet96,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Petronela

i understand

I apologize for not being able to provide more assistance in resolving this case. Please feel free to reach out to us if you encounter any problems with other casinos in the future. However, due to the reasons mentioned above, I must reject this complaint. Thank you for your understanding.