The player from Costa Rica with an account at BC.game is expressing concerns about the lack of accountability from the platform. Despite showing signs of problem gambling and continuously being in a jurisdiction where gambling on the site is not allowed, no action was taken to self-exclude their account or request KYC verification. The player suspects these requirements were deliberately ignored due to frequent and significant deposits made. The complaint was rejected based on the player's request.
BC.Game Casino - Player accuses casino of ignoring possible problem gambling signs.
Amount: $550,000
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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