HomeComplaintsBbet Casino - Player unable to access the account.

Bbet Casino - Player unable to access the account.

Amount: Mex$400

Bbet Casino
Safety Index:High
Submitted: 06 Dec 2023 | Case closed : 26 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

10 months ago

The player from Mexico is unable to access his casino account. The complaint was rejected as the player stopped responding.

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11 months ago
Translation

I can't access my account

Automatic translation:
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11 months ago

Dear janethe500,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Bbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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11 months ago
Translation

It tells me that they already added another account

Automatic translation:
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10 months ago

Dear janethe500,

Please describe your issue within the next 7 days more detailed as it is impossible to tell what is your problem and we will be forced to reject the complaint.

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10 months ago

Dear janethe500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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10 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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