The player from India had a pending payout request at Baterybet that remained unresolved for an extended period, and he was not receiving satisfactory responses when inquiring about the withdrawal issue. The Complaints Team extended the response time to allow for further communication; however, the player did not reply to the inquiries. As a result, the complaint was rejected due to lack of engagement from the player.
Batery Casino - Player’s withdrawal is delayed.
Amount: 50,000 INR
Batery Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
I have made a payout request from baterybet and it is pending from longer time and they are not responding well when I made a request for withdrawal issue kindly dly help me to get it resolved casino guru
Public
Public
2 months ago
Dear praveenkandula77,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
