Batery Casino - Player's cryptocurrency deposit has been delayed.

I have made deposit using crypto currency, in payment page showing payment successful added , but in batery casino it is not added yet , they not replying I massege and also created a request they not solve my query.

Batery account no.30753945

Deposit amt : 2400

Deposit using crypto TRX

Transaction Hash id . e7eb2f74a046a971dc075f0adbc97ff9cb7f09ff99040627ce467adac1983524

My payment successful but they not adding and I also sent you my screenshots.

Dear Pratap385,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Pratap385,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.