The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The issue was resolved when the casino confirmed that the withdrawal had been completed successfully but was delayed in reaching the player's bank account. After further investigation with the payment provider, the player's winnings were returned, and the player expressed gratitude for the resolution.
Batery Casino - Player believes that their withdrawal has been delayed.
Amount: 37,512 INR
Batery Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.7
Batery Casino has a Safety Index of 2.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
My withdrawal amount not credited my bank account Batery bet me successfully but not credited my bank account
Public
Public
4 months ago
Dear mddampy2011,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Sensitive attachment
Sensitive attachment
4 months ago
Thank you Please help 🙏🙏my father paralysis hai
Public
Public
4 months ago
Dear mddampy2011,
We are very sorry to hear that you are facing an issue with your withdrawal. Rest assured, please do not worry, we will try our best to solve this issue and ensure a smooth experience!
As per your provided information, we have located the withdrawal in your account for 20.08.2024 22:47:03 IST.
We understand that the problem you are facing is as follows:
The withdrawal is completed and has a successful status, but you have not received it in your bank account yet.
Please do not worry, we also notice that you already have this issue in progress in the Request ID: 12193773.
Our specialists have checked the issue and the documents you have sent us, and sent the issue for further investigation to the payment provider. According to standard time procedures, it could take maximum up to 5 days to receive an update from them about your issue, as answered in the Request 12193773.
Please do not worry!
As soon as there is an answer from the provider, we can process this task further!
We hope for your cooperation, and thank you for your understanding and patience.
Regards,
Batery.
Public
Public
4 months ago
Translation
Ok I am waiting for 5 working days. Like to see my bank statement, you will be in the answering position. My money did not come in the bank
Edited
Automatic translation:
Public
Public
4 months ago
Batery Casino my problem solved thanks.my money return my batery bet. Thank you so much 🙏 🙏
Public
Public
4 months ago
Dear mddampy2011,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
