HomeComplaintsBarbados Casino - The player struggles to withdraw his balance.

Barbados Casino - The player struggles to withdraw his balance.

Amount: £4,000

Barbados Casino
Safety Index:High
Submitted: 22 Apr 2023 | Case closed : 07 May 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.

Public
Public
1 year ago

They naked so difficult to withdrawal money you need to upload documents which is not possible as links not working so you can not withdrawal money when tried to contact customer support them email dissipated during writing details or upload documents as email attachments as couldn't do it by side links. Gave up

Public
Public
1 year ago

Hello kaminskar08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Barbados Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
1 year ago

Dear kaminskar08,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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