The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player had claimed that the casino had suspended his account and suggested he create a new one, despite him not engaging in any illegal activities. The casino had not requested any documents from him and had disabled the chat feature on their site. The player had provided evidence of his gameplay and chat transcripts. We had advised the player on the status of his withdrawal and forwarded his complaint to a colleague for further assistance. After our intervention, the casino had resolved the issue and the player had confirmed receipt of his winnings. The casino had apologized for the inconvenience and the complaint had been marked as 'resolved'.
BABU88 Casino - Withdrawal of player's winnings has been delayed.
Amount: 129,000 INR
BABU88 Casino
Safety Index:HighCase closed
RESOLVED
Case summary
Dear rohitnaidupathi1998,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
"Hi,I have yet to receive any money or acknowledgment from the casino regarding the investigation or my withdrawal. They have held my withdrawal for a straight 14 days, citing an ongoing investigation. Despite reaching out to their chat more than five times a day, I have not received a proper response. The stipulated time frame has also elapsed. I kindly request assistance in resolving this issue and raising awareness about this casino's practices. Additionally, I have all the evidence regarding this case, and if further evidence is needed, please ask me now, as there is a possibility they may block my account, preventing me from accessing it."
Thank you for your reply, rohitnaidupathi1998. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
The withdrawal is still in pending and they disabled the chat also..I'll attach all the screenshots what i have..kindly look into this issue.Do the needfull.Tnq
"Hi Kristina, I visited the chat on Babu88 Casino, and they informed me that my account has been suspended, suggesting I create a new one. I haven't engaged in any illegal betting, but they claim there were suspicious activities. I'm unsure what could be considered suspicious, especially since I primarily played blackjack and completed nearly 600k worth of wagering. Despite this, they only provided a 10k bonus. This issue has been ongoing for the past 14 days, and they refuse to provide further information. Instead, they keep insisting I create a new account. Their behavior in handling this matter is quite concerning. I've attached recent chat transcripts and screenshots of my gameplay for reference. Can you please assist me with this situation?"please do the justice to me
Hi Kristina it is already 17days from the day I won money . I was so happy that time but now I was disappointed because of that site they are not even treating me as a customer they just turning of things in face and disabling chat that’s hurt more . They are not even giving me the info. They made me to wait for 14 days after that they told me your account is suspended. please intervene fast don’t promote this site to the people I had won money in blackjack and played some cricket betting after the wagering completed I don’t know what to do now ? .Please help me to clear this situation they only gave 10k and I deposited 10k I made it 130k inr by playing I even don’t know what mistake i did please help me to clear this situation.
Thank you very much, rohitnaidupathi1998, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hi than you kristina for your help. I truly appreciate your efforts in solving these type of cases whatever the results but you had done what you can good luck for you future.
I have a few questions for you.
Did you contacted casino regarding our problem ?
If you contacted what was thier reply ?
Hello rohitnaidupathi1998,
I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite a BABU88 Casino representative to join this conversation and participate in resolving this complaint.
Dear BABU88 Casino,
Could you comment on this?
Thank you in advance for providing the information.
Hi stefan, how will(babu88) know about the issue .will you contact them through any mail or you will send any request to join this chat.
Hi stefan thank you for your help i received all the money from babu88 casino. Now you can close my complaint.with out you people it can't be happen thank you for your help once again.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Hi stefan thank you for your help i received all the money from babu88 casino. Now you can close my complaint.without casino guru it can't be happen thank you for immense response towards as and your help once again.😊
Thank you Rohitnaidu for your patience. Indeed, we occasionally get flags raised by our gaming providers for suspicious traffic. Thankfully, it has all been cleared up and we apologise for any inconvenience caused. We look forward to your continued patronage!
Dear rohitnaidupathi1998,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Stefan, Casino.Guru
