The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. Despite the casino's stated withdrawal timeframe of 20 minutes to 2 hours, the player had been informed that his gameplay was under investigation. The player had expressed concerns about potential account blocking and had requested immediate intervention. However, the issue was resolved and the player confirmed receipt of his withdrawal.
BABU88 Casino - Player’s winnings haven’t been received yet.
Amount: 40,000 INR
BABU88 Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
BABU88 Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
Dear Bharath24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
Hi kristina thank you for your response I didn't expected this fast reply from you people I feel relieved now and if the issue is about the withdrawal means I will wait but they withdrawal timeframe is only 20 mins - 2 hours and one of their support agent clearly stated me that " you played illegally game provider started investigation" that means we can clearly see their intentions there. the game I played was blackjack not any other one that too in ezugi platform. Why ezugi wants to investigate my gameplay and coming to my KYC they didn't even ask any documents from me I am ready to verify my account if they ask me. Please make a contact with them as soon as possible because ethe next step is blocking my account I read so many bad reviews that is why I am requesting you to take action now.
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10 months ago
Hey Kristina my suggestion is to temporarily hold showing babu88 casino there are so many people who effected with this casino Ili had another person who lost the money same like I suggested him to raise a complaint here please don't keep that trust index as High
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10 months ago
Hi ,I tried to talk today with them they are just turning of the chat while I am talking and they again increased the time frame for that investigation. waiting for your intervention 😞🙏.please intervene now because they raised their promotions so many people are coming to create the account they are now brand ambassadors for some teams. Already who created accounts with and lost their money no one talking positively about them.
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9 months ago
Dear Bharath24,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
