BABU88 Casino - Player’s struggling to withdraw his winnings.

I had registered in Babu 88 and played the deposit cycle game and won a big amount of Rs 76000. Then I made a small withdrawal of Rs 15000.After making the withdrawal, I talked to the customer care. The name of the customer care was Divya. She has no manners to talk. talks straight away When I talked to them in the morning they said that withdrawal will be available in 20 minutes to 2 hours. After that when I talked to them after 3-4 hours they said that there is a fault in their withdrawal system and it will be a little late in 20 minutes to 2 hours. told to wait again ..Again I contacted after 3 hours and the person said that there is an error in the system, please wait for 20 minutes, the process will be done.After that I just contacted you again and told me that you have done illegal betting even though I have not broken any such rule. deposit kr k real play kiya hu on number pe.When I tried to contact again, Divya said that they have put the account on hold for 14 days. These people lie so much that the users remain troubled.I took all the screenshots of my pussy licked by him: No one helps in this and no special way to talk. Divya name: No one can help.sur I need your help, he is thinking of ripping my amount from Babu88 casino and gives unnecessary excuses..my amount is 76000 rupees in Babu88

Dear arkhmunni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?
• Did the casino specify which rule you breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had played auto roulette on the deposit .number and I had won such a big amount that I am ready to give my proof.And this site has a customer support named Divya who is so rude that there is no way to even talk to her and closes the chat without listening to the problem.Sir, these people will not give my winning amount and have also blocked me in chat, now I am able to contact them. Plz help me

Thank you very much for your reply, arkhmunni. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sent the attachment with my chat and casino customer care chat plz check email you provide me for sending this

Thank you very much, arkhmunni, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi arkhmunni,

I have reviewed your case and understand the situation. Allow me to reach out to the casino and make every effort to assist you. I would like to invite BABU88 Casino to join the conversation and contribute to the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi arkhmunni,

I received a message from the casino stating that you received your funds and the rest was lost on games. Can you confirm this?

Dear arkhmunni,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint. The player can reopen this complaint anytime.