The player from Kenya had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn't been processed yet. We had advised the player that withdrawal processing could take a few days or even weeks, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. We also extended the timer by 7 days for the player to respond. However, due to the player's lack of response, we were unable to investigate further and had to reject the complaint.
BABIBET Casino - Player claims that payment has been delayed.
Amount: $34
BABIBET Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
BABIBET Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Babibet limited my stake amount to 2$. This means I could bet as I used to do. So I decided to make a withdrawal of all my available balance but they won't approve my withdrawal. It has been pending for 40hrs now. I have not received any communication from them. I didn't expect to take this long since my account was verified before I started depositing. Username denokipkorir
Public
Public
10 months ago
Dear denokipkorir,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
10 months ago
Dear denokipkorir,
Have you received your withdrawal from the casino yet?
